Last updated: 9 September 2026
How to complain
Contact us as soon as possible using info@conwygroundworks.co.uk, 01745 640142, or write to 8 Llys Y Castell, Kinmel Bay, Rhyl, Wales, LL18 5JP. Please include your name, project address, what went wrong and the outcome you are seeking.
What happens next
- We will acknowledge the complaint as soon as reasonably practicable.
- We will investigate the relevant quotation, contract, photographs and site records and may ask to inspect the work.
- We aim to provide a substantive response within 10 working days where reasonably possible. If more time is needed, we will explain why and give an updated timescale.
- Where a remedy is due, we will explain the proposed remedy and a reasonable timescale.
Independent routes
If a consumer dispute remains unresolved, you may seek independent advice from Citizens Advice Consumer Service, which can pass information to Trading Standards where appropriate. You also retain the right to use the courts or any applicable alternative dispute resolution route. We will tell you if a particular ADR scheme is legally or contractually applicable to your case.
No effect on statutory rights
Using this complaints process does not remove or reduce your statutory consumer rights.